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February 02, 2006

How about names and email addresses...

Take this survey. It's a city of Davenport thing, wanting to know what you think of its website.

Good things and bad things about it. But I'm first gonna rant about the absolute failure to communicate the info you'd need to communicate efficiently and effectively in 2006.

Changed my mind, won't rant. Already ranted, back in May .
I'll settle for an example: On Moline's website, you can instantly find the name, direct number and email address of everyone down to the assistants and their assistants. On Davenport's site, you can can't find the names even the head guys. Economic Development director Clayton Lloyd is the sole department head with an email address on the site.

There's good features, too. Lots of routine city council stuff, agendas, minutes and what not are on the site in timely fashion. Lots of other inclusive stuff in the latest news section

Anyway, explore the site a little, compare it those maintained by the
other Quads, and do the survey.

There's also a public meeting to discuss the site at 8 a.m. Feb. 8, at the the downtown library.

You can find links to all Q-C city websites here.

Posted by jcb at February 2, 2006 11:25 PM

Comments

I just want to point out that it would be pointless to publish e-mail addresses if the addressee isn't going to get and reply to e-mail. Take Ray Ambrose, for example (and I really don't mean to pick on Ray here). Someone's going to have to check his e-mail, print it, and put it in his s-mail inbox. Otherwise, he's never going to see it.

Posted by: Rich Moroney at February 3, 2006 08:26 AM

My experience with officials/city employees all through the Q-C is that they do check their email and respond in timely fashion.

The same is true in Davenport, in those instances when I've tracked down addresses and used email instead of playing phone tag. A few dinosaurs like Ambrose aside, D'port needs to do better with its website, which as far as contact information goes is no better than a telephone book.

Posted by: jcb at February 3, 2006 09:54 AM

I started to go through the Davenport website and give it an honest rating. I clicked on "News" since on many government sites that's the link least likely to be updated. I was pleasantly surprised to see some fresh things there.

Then I made the mistake of trying to take the city budget survey. You can see it here.

This is, without a doubt, one of the poorest "surveys" I have ever seen, and I've seen many and written many. Why oh why would anyone pit library hours against emergency services, in some kind of "Sophie's Choice"? All they had to do was list the survey items and let people prioritize them.

This survey is insulting, and so long as to discourage people from taking it. I suspect either incompetence, some kind of hidden agenda, or an overpaid consultant at work here.

Posted by: Vita at February 3, 2006 12:59 PM

Happy to hear from anyone at

Keith@Meyer3rdWard.com


I do try and keep up on my emails. And if you would like to contribute to the development of the City Web site come to the downtown public library at 8 am on Wednesday, February 8th. Rob Henry, new Technology chief for the City of Davenport will be presenting plans for the City web site.

Thanks

Keith Meyer
3rd Ward
Davenport

Posted by: Keith at February 3, 2006 12:59 PM

Vita, I noticed that survey, too, and thought it was very poorly constructed.

Good grade for the idea; failing grade for execution.

I should add here that the website survey makes a great deal more sense.

Posted by: jcb at February 3, 2006 01:24 PM

I respond quickly to email. It is also an effective tool to forward information to other departments within the city. I find the email contact to be one of the most efficient ways to share documents, information, and so forth. I welcome any inquires to ifrink@ci.davenport.ia.us. I also welcome calls at 508-2842 and try my best to update my website (www.ianfrink.com).

Thanks, Ian Frink (Davenport Ald. At Large)

Posted by: Ian Frink at February 3, 2006 10:57 PM

Hey, it looks like The Passing Parade get results!

Posted by: paladin at February 4, 2006 05:06 PM

Am out of town and couldn't attend this morning's meeting. Anyone who did, and wants to share info, please do so.

Posted by: jcb at February 7, 2006 04:47 PM